SmallBizGenius Analysis
Proflowers receives mixed feedback, with many customers praising the beauty and freshness of the flowers while others report issues with delivery and discrepancies between ordered and received arrangements. Customer service experiences also vary, with some reviewers highlighting positive resolutions and others expressing frustration with unfulfilled promises.
Category Breakdown
Scores based on analysis of 276 recent reviews
Delivery Issues
5.5/10Many reviewers report problems with delivery, including late arrivals, deliveries to the wrong address, and flowers left unattended. For example, some customers mention flowers arriving a day late for birthdays or Valentine's Day, while others describe items being left outside in extreme temperatures.
22 reviews mention thisFlower Quality & Appearance
6.0/10Reviewers have mixed experiences with flower quality, with some praising the beauty and freshness while others complain about receiving arrangements that don't match the advertised photos or contain damaged flowers. Some customers note that substitutions are made without proper notification, leading to disappointment.
20 reviews mention thisCustomer Service
7.0/10Customer service experiences vary, with some reviewers praising the helpfulness and responsiveness of the support team, while others express frustration with unfulfilled promises and difficulty resolving issues. Some customers report receiving refunds or replacement arrangements as compensation for errors.
18 reviews mention thisOn-Time Delivery
8.0/10Many customers appreciate the on-time delivery of their orders, especially for important occasions. Some reviewers specifically mention that the flowers arrived on the day they chose, making the experience positive.
15 reviews mention thisPros & Cons
What Customers Love
"Found just the right arrangement out of the MANY possibilities."
"Your flowers are beautiful and more lush than appear in pictures on your site!"
"Super easy to order."
"Proflowers reshipped and made it right."
"Deliveries have been on time, every time."
Common Complaints
"The flowers were pretty. However, they were far from the advertised photo of what I chose."
"Ordered valentines flowers 3 weeks in advance and they were not delivered. They are getting delivered two days late on February 16th."
"About 1/3 of them were already broken or completely hanging straight down. By Sunday 3/4 of the flowers were already dead."
"Customer service made a lot of promises but never fulfilled those promises."
"The flowers that were sent were beautiful but wasn’t quite what I had ordered."
Common Questions About Proflowers
Answers derived from customer review patterns
Is Proflowers legit and trustworthy?
Proflowers is a legitimate online flower delivery service, but the reviews indicate a mixed experience. While many customers receive beautiful, fresh flowers delivered on time, a significant number report issues with orders not matching the advertised photos, late deliveries, and poor customer service. Some customers have had positive experiences with customer service resolving issues, while others have found them unhelpful. It's important to weigh the potential for problems against the convenience and selection offered by Proflowers before placing an order.
Based on 45 reviewsDoes Proflowers have good customer service?
Customer service experiences with Proflowers appear to be inconsistent. Some reviewers praise the helpfulness and responsiveness of the customer service team, noting that they received refunds or replacement arrangements to compensate for errors. However, other reviewers express frustration with unfulfilled promises, difficulty resolving issues, and long wait times to speak with a representative. It seems that the quality of customer service can vary depending on the specific situation and the agent involved.
Based on 18 reviewsIs Proflowers worth it for small business?
For small businesses, Proflowers can be a convenient option for sending gifts to clients or employees, but it's essential to be aware of the potential downsides. The wide selection and easy ordering process are appealing, but the risk of errors, late deliveries, and inconsistent flower quality could reflect poorly on the business. If reliability and accuracy are paramount, small businesses may want to consider using a local florist instead, even if it's less convenient.
Based on 10 reviewsWhat is Proflowers' return policy like?
The reviews do not explicitly detail Proflowers' formal return policy, but they do indicate that refunds or replacement arrangements are sometimes offered when issues arise. Customers who receive damaged flowers, incorrect arrangements, or late deliveries often report contacting customer service to request compensation. The success of these requests appears to vary, with some customers receiving satisfactory resolutions and others feeling disappointed by the outcome.
Based on 8 reviewsWhy do Proflowers arrangements sometimes look different from the photos?
Several reviewers mention that the arrangements they received did not match the photos on the Proflowers website. This can be due to substitutions made by local florists, variations in flower availability, or differences in arrangement style. While some substitutions may be necessary to fulfill orders, customers often express disappointment when the overall look and feel of the arrangement differ significantly from what they expected.
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